CORPORATE SALES EXECUTIVE

Position Description:

Under the Supervision of Regional Sales Manager , is responsible for maintaining Customer Service, generating sales, merchandising, signing, pricing, customer relations and loss prevention in adherence to all Company Policy and procedures.
 

Candidate will be Accountable for:

• Superior problem solving skills. Proven ability to manage detail on multiple projects simultaneously.
• Strong PC skills, including experience using MS Project, MS Office, MS Outlook, and MS and Netscape Web Browsers, or equivalent.
• Excellent written and oral communication and presentation skills.

Main Responsibilities:

• Achieve annual minimum quota.
• Prepare quotes and contract for potential clients.
• Maintain all quote documentation with accurate pricing and configurations.
• Maintain all sales demonstration tools and applications
• Ensure that each Client receives outstanding Service by providing a friendly environment, which includes greeting, and acknowledging, maintaining outstanding standards, solid product and services knowledge and all other components of operations and customer support.
• Maintain an awareness of all products and services knowledge information; merchandise promotions, test merchandise and advertisements.
• Participate in receiving and monitoring stock and ensures re-wraps are done promptly.
• Participate in preparing exhibitions and presentations to clients and customers and may be asked to join in presenting such materials to encourage customer contacts and enhance market penetration.
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities.
• Communicate clients? requests and enquiries to his direct supervisor.
• Perform other duties as assigned

Qualifications Required:

• A bachelor's degree in a business or engineering discipline or equivalent experience in related field.
• A minimum of 2-3 years experience in sales preferably in the IT and telecom industry.
• Able top communicate well in Arabic and English languages

CUSTOMER SERVICE AGENTS

Position Description:

The customer service agent will be responsible for handling incoming phone, filling customer requests, and providing basic technical assistance.
 

Candidate will be Accountable for:

• Quality of customer service Number & duration of tickets resolved.
• Reported Customer satisfaction

Main Responsibilities:

• Answering incoming phone calls from customers regarding their service.
• Responding to participant emails or web inquiries.
• Escalating unresolved problems to NOC
• Perform up-selling and cross-selling to existing and new customers

Qualifications Required:

• BSC or Diploma in Computer Science or Information Technology
• 1 year experience in an ISP environment is preferred
• Basic telephony skills, ability to learn new software systems and professional attitude in dealing with personal health information.
• Candidates must have at least six (6) months of continuous customer service experience with a single employer.
• Transferable Iqama for non Saudis

ENTERPRISE SALES EXECUTIVE

Position Description:

Under the Supervision of Regional Sales Manager , is responsible for maintaining Enterprise Customer Service, generating sales, merchandising, signing, pricing, customer relations and loss prevention in adherence to all Company Policy and procedures.
 

Candidate will be Accountable for:

• Superior problem solving skills. Proven ability to manage detail on multiple projects simultaneously.
• Strong PC skills, including experience using MS Project, MS Office, MS Outlook, and MS and Netscape Web Browsers, or equivalent.
• Excellent written and oral communication and presentation skills
•  

Main Responsibilities:

• Achieve annual minimum quota.
• Prepare quotes and contract for potential clients.
• Maintain all quote documentation with accurate pricing and configurations.
• Maintain all sales demonstration tools and applications
• Develop, support and deliver sales presentations in a professional and effective manner by:
• Developing technical presentations for potential Clients
• Supporting fellow sales team members in collecting information to ensure accuracy and be ready within the set time frames.
• Maintaining up-to-date awareness of company products, industry trends and government regulations effecting the company?s services and products.
• Ensure that each Client receives outstanding Service by providing a friendly environment, which includes greeting, and acknowledging, maintaining outstanding standards, solid product and services knowledge and all other components of operations and customer support.
• Maintain an awareness of all products and services knowledge information; merchandise promotions, test merchandise and advertisements.
• Participate in receiving and monitoring stock and ensures re-wraps are done promptly.
• Participate in preparing exhibitions and presentations to clients and customers and may be asked to join in presenting such materials to encourage customer contacts and enhance market penetration.
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities.
• Communicate clients? requests and enquiries to his direct supervisor.
• Perform other duties as assigned

Qualifications Required:

• A bachelor's degree in a business or engineering discipline or equivalent experience in related field.
• A minimum of 3-5 years experience in sales preferably in the IT and telecom industry.
• Able top communicate well in Arabic and English languages

FIELD ENGINEER

Position Description:

The Field Operations Engineer will be responsible for the installation, testing, maintenance, and repair of wireless and network systems in support of DeltaNetworks Services.
 

Candidate will be Accountable for:

• Quality & speed of service installation
• Reported Customer satisfaction
• Quality of documentation prepared

Main Responsibilities:

• Providing technical support and services by providing on-site remedial service, preventative maintenance, service installation and upgrades.
• Meet standards set by Field Service Manager for improving customer satisfaction and reducing SLA reimbursement expenses
• Complete documentation of service calls.
• Provide management with timely written reports on recommendations, progress and concerns.

Qualifications Required:

• A minimum of 2 year degree in electronics or related field
• A minimum of 2 years field service experience servicing telecom equipment
• Transferable Iqama for non Saudis

FIELD OPERATIONS MANAGER

Position Description:

The field operations manager will lead a number of regional field teams who will oversee the installation, commissioning, operation, and maintenance of WiMax Wireless network, Metro Ethernet, OSP and all other network segment
 

Candidate will be Accountable for:

• On time, in budget projects targets delivery
• Customer satisfaction of the support operations
• Instillations & operational compliance and quality
• Effective resource utilization, communication and customer service

Main Responsibilities:

• Manage and oversee all field & support installation functions on a daily basis including outside subcontractors used to perform work
• Inspect and advise the teams in the field to verify that all construction standards have been met
• Manage, direct and advise all QA personnel that are in the field doing service work, and field supervision.
• Ensure Safety compliance in all field operations activities
• Manage the line-up and acceptance of all network elements
• Manage the testing and turn-up of all customer facilities
• Assist Project Management with the implementation of all new sites to Minimize the deployment schedule and maximize labor productivity

Qualifications Required:

• Must have minimum of 3 years people management experience and demonstrated ability to organize and motivate a team of field technicians
• 7 years of industry experience in a field tech capacity
• Familiarity with telecommunications testing methods, procedures and equipment. Experience in Wireless/GSM field is highly desirable
• Prior program management experience in the technology sector and wireless industry.
• Knowledge of the technical aspects of WiMax wireless networks technologies and standards is preferred.
• Inventory management experience
• Strong working knowledge of MS Office platform and PCs
• Experience with conflict resolution and employee relations in a professional business environment.
• Resourceful and creative problem solving experience.
• Excellent written and verbal communication skills/presentation skills
• Transferable Iqama for non Saudis

PROJECT MANAGER

Position Description:

The Project Manager will be responsible for the planning, coordination and scheduling of data & wireless broadband build-outs
 

Candidate will be Accountable for:

• Establishing and achieving project goals through the efficient use of available resources, planning tools and opportunities
• The completion of the established project goals by insuring tasks and deliverables are accomplished within the defined time frame and budget parameters

Main Responsibilities:

• Provide direction and address issues for project team members
• Coordinate initial project set-up, and work plans for each phase of project
• Direct activities of project staff to outline work plan and coordinate assigned duties, responsibilities and schedule to ensure project progresses on schedule and within the prescribed budget
• Develop and monitor timelines coordinating the broad scope of activities representing RF Engineering, Network Engineering, Site Acquisition, and Construction Management
• Create strong customer relations and communication including negotiations and delivery of services
• Ensure the link between our partners is maintained providing timely and accurate information
• Assist/develop budget and staffing plan for new projects
• Aggressively drive schedule, providing solutions to obstacles
• Document and report project deliverables to senior management

Qualifications Required:

• Bachelors degree in Electrical or Communication Engineering
• PMP certification is preferred but not required
• Must have proven experience in the management of network projects and/or communications systems that involved deployment of wireless technologies (or similar)
• Solid understanding and proven track record utilizing standard Project Management methodologies
• Advanced organization and project completion skills
• Proficient in Microsoft Office Skills
• Strong writing skills: must be able to prepare formal documents to be presented to both internal management and external partners

RF ENGINEER

Position Description:

The RF Engineering Specialist will lead the RF design of DeltaNetworkss WiMax wireless Network
 

Candidate will be Accountable for:

• Quality & performance of Wireless Network
• Accuracy and efficiency of Wireless RF plans
• Customer satisfaction of the wireless network performance
• Instillations & operational compliance and quality

Main Responsibilities:

• Creation of wireless link design information (specifications, technical documentation)
• Specification and continuous validation of RF link performance, quality, and reliability.
• Supervise and validate the installation of all wireless network elements
• Provide project status reports as required for project management review.
• Develop solutions according to company's engineering and quality management system policies and procedures

Qualifications Required:

• RF experience in wireless link analysis, RF propagation modeling, wireless coverage and performance verification.
• Experience with wireless mobile RF design.
• Experience with point-to-point and point-to-multipoint RF design.
• Working knowledge of common modulation schemes (e.g.; QAM, QPSK, BPSK, FSK, etc.).
• Working knowledge of wireless connectivity standards such as WiFi, WiMax, Bluetooth, Microwave, etc.
• Network protocol layer experience including physical layer through TCP/IP and UDP.
• Programming experience in the monitoring of SNMP standards compliant equipment.
• Have a good understanding of antenna theory, antenna performance, and engineering tools (spectrum analyzer, etc.).
• Familiarity with telecommunications testing methods, procedures and equipment. Experience in Wireless/GSM field is highly desirable
• BS in Electrical or Communication Engineering is Required
• At least 5 years of relevant technical experience
• Transferable Iqama for non Saudis

SNR. JAVA & ORACLE DEVELOPER

Position Description:

The software developer will become an active contributor to the DeltaNetworks Management Development team.
 

Candidate will be Accountable for:

• End-to-end quality of all software components constructed
• The coding and testing of software developed
• The accuracy of all documentation written

Main Responsibilities:

• Develop and/or maintain business software applications; debugging, designing, coding, testing, spec writing, roll-out, and user support.
• Perform data modeling, database administration, software architecture engineering and methodology.
• Conducting design and code reviews
• Develop J2EE & Web/Portal applications
• Develop Oracle/SQL applications
• Participate in issues resolution and change control processes

Qualifications Required:

• BSc. in Computer Science or Information Technology
• 6 years configuration experience on multiple implementations.
• Must have solid experience in ALL of the following: Oracle, Java, UNIX, Linux, PHP, Shell Scripting, and SQL.
• Candidate must have excellent written and verbal communication skills.
• Candidate must be able to work independently or with other team members and management.
• Candidate must be able to meet deadlines and be results oriented.
• Candidate should possess a good understanding of telecom operations environment
• Transferable Iqama for non Saudis

PRESALES ENGINEER

Position Description:

Manages all the technical aspects of the sales effort to corporate customers and acts as a liaison between the customers, vendors, and the Operations Team ensuring timely and efficient service/product delivery to the corporate clients
 

Candidate will be Accountable for:

• Superior problem solving skills. Proven ability to manage detail on multiple projects simultaneously.
• Strong PC skills, including experience using MS Project, MS Office, MS Outlook, and MS and Netscape Web Browsers, or equivalent.
• Excellent written and oral communication and presentation skills
•  

Main Responsibilities:

• Provides extensive technical assistance and know-how to the corporate sales force and ensures proposed solutions are technically feasible.
• Assists the Corporate sales force in preparing qualitative proposals/quotations to corporate clients.
• Decides on and prepares elaborate solution presentations to prospect clients to ensure high possibility of securing the sales
• Decides on the type and configuration of the hardware to be used with DeltaNetworks services ensuring best fit to the solution combined with cost effectiveness.
• Acts as the main contact with hardware and software suppliers and keeps abreast of the market conditions by constantly collecting pertinent data on equipment availability.
• Monitors project progress and follows-up with other departments acting as a liaison between the various players. Escalates to and advises the Corporate Sales Manager of any issues that may create customer dissatisfaction.
• Writes description of the services

Qualifications Required:

• A bachelor's degree in Engineering discipline or equivalent experience in related field.
• A minimum of 3-5 years experience in sales preferably in the IT and telecom industry.
• Able top communicate well in Arabic and English languages